Privacy Policy

1. Who is responsible for collecting and processing the data?

The hotel unit here designated as "Hotel Rural Convento Nossa Senhora do Carmo", with the Identification Number NIF 504094386, is the responsible for collecting and processing the personal data, and may, within the scope of its activity, use subcontracted entities for the purposes indicated below.

2. What is personal data?

Personal data is any information relating to an identified or identifiable person. A person who can be identified, directly or indirectly, by reference to an identification number or to specific elements of his/her physical, physiological, mental, economic, cultural or social identity is considered identifiable.

3. What personal data is collected and processed?

The "Hotel Rural Convento Nossa Senhora do Carmo" collects and processes personal data such as name, e-mail, phone number, reservation details and other personal data provided when issuing invoices and communicating the identity of tourists to the foreigners and borders services (SEF), in cases where such communication is required by law.

It may also collect information resulting from the use of the website, such as IP address and browser used, for administrative purposes and platform security.

In the process of filling out data, this accommodation unit always asks for consent (authorization) for the collection and proper treatment, assuming that they are true and updated.

4. How is your data collected?

Personal data may be collected through your contact by e-mail, website, telephone call or in person.

5. What are the purposes and grounds for processing your data?

The "Hotel Rural Convento Nossa Senhora do Carmo" will process your personal data for specific contractual or pre-contractual purposes, such as
  a) Management of reservations and stays;
  b) Requests for quotes, information and confirmation of reservations;
  c) Invoicing and verification of means of payment;
  d) Providing the necessary information for your stay;
  e) Customer support;
  f) Complaint management;
  g) Fulfillment of other legal or regulatory obligations;
  h) Marketing purposes

6. With whom is your data shared?

The data collected by the "Hotel Rural Convento Nossa Senhora do Carmo" may be transmitted, taking into account the duty of confidentiality, to judicial or administrative authorities, in cases where such transfer is mandatory.

7. What are your rights?

The "Hotel Rural Convento Nossa Senhora do Carmo" guarantees you the right to access, update, rectify, eliminate and portability your personal data. We also grant you the right to oppose the use of the data provided for marketing purposes, for possible sending of informative communications or inclusion in lists or informative services.

8. How can I exercise this right?

If you do not agree with the way your data is handled, you can exercise your rights by sending an e-mail to info@hoteldocarmo.com.

9. How long is your data stored?

Your data is stored and retained for varying periods, depending on the purpose. When there is no specific legal requirement, data will be stored and retained only for the minimum period necessary, in which case it will be retained for a maximum of one year.

10. Is your data handled securely?

The data collected is processed and stored electronically and in strict compliance with the legislation for the protection of personal data. For this purpose, the "Hotel Rural Convento Nossa Senhora do Carmo" undertakes to ensure the protection of your data against disclosure, loss, misuse, alteration, unauthorized treatment or access, as well as any other form of unlawful treatment.

11. Changes to Privacy Policy

The "Hotel Rural Convento Nossa Senhora do Carmo" reserves the right, at any time, to make changes to this Privacy Policy, and these changes will be duly published on the website www.hoteldocarmo.com.